How Jyske Bank uses NPS as a listening tool, not a target
How Jyske Bank built a continuous customer loyalty programme on Surveyxact — with REST API automation, automatic NPS, and advisor-level reporting that actually drives action.
Other articles
How Jyske Bank hit 83% response on its employee carbon survey
Jyske Bank surveyed 4,000 employees on commuting habits and carbon emissions — achieving an 83% response rate — producing both the documentation needed for its sustainability report and a moment of employee awareness about personal carbon footprints. The case shows how a short, well-timed survey with a clear purpose can turn compliance-driven measurement into something employees actually want to participate in.
How Center for Ludomani made client data part of the treatment conversation
Center for Ludomani integrated Surveyxact with its case management system to track clients across the full treatment journey — from first contact to 12-month follow-ups — visualised through a traffic-light module both clinicians and clients can read. The case shows how turning data into a shared conversation tool, not just documentation, has strengthened the therapeutic alliance with vulnerable clients.