cutting cost to serve by
0%
Customer satisfactionYou think you deliver a great experience. Your customers aren't so sure.
80% of companies believe they deliver superior customer experiences. Only 8% of customers agree. Surveyxact measures both CSAT and CES in one programme. So you see the full picture — where you're winning, and where friction is pushing customers out.
cutting cost to serve by
0%
Trusted by B2B, B2C and public organisations across Europe
A score of 2 lands in a dashboard. Nobody knows what to do with it.
Without a workflow, satisfaction data stays in the tool. There's no alert, no owner, no follow-up. The account manager who met the customer last week doesn't know the score was low. Six months later, the customer doesn't renew.
One overall score hides where the actual problem is
An average CSAT of 4 looks fine. But if satisfaction at the contract renewal stage is 2 — concentrated in your top-revenue accounts — that's an emergency. Flat scores hide the patterns that actually drive churn.
Customers who are dissatisfied don't complain. They leave quietly.
Only 1 in 26 unhappy customers actively complains. The other 25 say nothing — they give a polite score, stop engaging, and eventually stop renewing. A well-designed CSAT programme catches them before that happens.
What the research showsWhat it costs to let dissatisfaction go unnoticed
More spend0%
Customers with the best experiences spend 140% more than those with the worst.
Harvard Business Review — Peter Kriss, 2014
The CX delivery gap0/8
80% of companies believe they deliver superior CX. 8% of customers agree.
Bain & Company — Closing the Delivery Gap
The revenue upside +0%
Revenue increase from improving customer journeys — while cutting cost to serve by 15–20%.
McKinsey & Company
The feedback blind spot 0/26
Unhappy customers who actively complain. The other 25 say nothing — they leave quietly, taking their revenue with them
Kolsky / ThinkJar
The Surveyxact difference Configured in days. Still running in month twelve.
Alerts that reach the right person
When satisfaction drops, the account manager finds out — not the analytics team
Alerts are configured by role and customer, not by generic threshold. The person responsible for that account receives the signal — immediately, not at the next team meeting. Combined with background data on account size, the right response is prioritised automatically.
Alerts are configured by role and customer, not by generic threshold. The person responsible for that account receives the signal — immediately, not at the next team meeting. Combined with background data on account size, the right response is prioritised automatically.
A survey that feels like spam damages the relationship it's trying to measure
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CES + CSAT in one programme
Integrations
Governance and methodology included
Map your touchpoints and configure alerts
Choose which touchpoints to measure — onboarding, support, deliver. Assign the right people to receive alerts for their accounts. Ready-made CSAT and CES templates are pre-loaded with Ramboll question logic.
Surveys go out automatically at the right moment
Triggered by the interaction — not scheduled arbitrarily. Adaptive logic ensures customers only see relevant questions. Your brand, your domain. Short enough to complete. Structured enough to act on.
Scores reach the people who can do something about them
Account managers see their portfolio. Sales leadership sees the strategic accounts. CX leadership sees the patterns across segments. Alerts fire in real time. The quarterly review becomes a confirmation — not a surprise.
Book a free demo Find out your customers are unhappy — while you can still do something about it.
Expert support from real people
When you write or call, you reach a Surveyxact expert who works in the tool every day. No chatbot queues, no scripted replies - just practical help from someone who knows the platform inside out and answers fast.
Compliance at Surveyxact
Secure data handling and equal access are at the core of what we do. From GDPR and web accessibility to ISO certification, we help you meet legal requirements and international standards with confidence.
