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SupportThere's always an expert on the other end

Our support team is always ready to help – whether it's a technical question, setting up a survey, or something else entirely. You'll also find most answers in our help center within the platform

Phone lines are open:
Monday-Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:00 PM 

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Always over 50+ experts 
to guide you with everything

Trusted by B2B, B2C and public organisations across Europe

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What do you need help with?

You can call or send an email and get a quick response.
You can also fill out the form here if you'd like to explain in advance what you need help with.

What's includedEverything you need to keep surveys running

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A contact person who knows your setup

Your contact person knows your account and your goals — so you skip the explanation and get straight to the answer.
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Fast answers, no queue

Questions about setup, data, or how something works? Reach us by phone or email. Support is free and included with every licence.
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Self-serve when it suits you

The Help Center has step-by-step guides, how-to articles, and best practices — so you can find what you need without waiting.

Expert supportSurvey expertise — not just platform help

Behind Surveyxact is a team of specialists in survey methodology, data analysis, and customer measurement. Whether you need help designing your survey, interpreting your results, or figuring out what to do next — someone with the right background is ready to step in.
Here for 25 years

Building and refining survey technology since 2002

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Experts in every field

Always over 50+ experts to help you

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