How KENDA used customer feedback to sharpen its European brand strategy
How KENDA Europe used NPS and customer satisfaction surveys from Surveyxact to reshape its brand strategy — shifting investment toward digital presence across markets.
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How KENDA used customer feedback to sharpen its European brand strategy
KENDA Europe used NPS and customer satisfaction surveys to reshape its European strategy — discovering that customers wanted a stronger digital presence, not more field salespeople. The insight shifted resources from traditional sales toward digital platforms, while building an NPS baseline tracking brand development since 2017. The case shows how recurring measurement can turn an ISO compliance requirement into a genuine strategic advantage.
How Kold College lifted survey response rates from 37% to 48%
Kold College, a Danish vocational school, simplified its mandatory company satisfaction survey by switching to a Surveyxact-based solution — lifting response rates from 37% to 48% and gaining full control over everything from questionnaire design to follow-up. The case shows how owning your survey process can turn a recurring obligation into a tool that produces better results and stronger company relationships.
How Skive College cut three survey providers down to one
Skive College replaced three survey providers with Surveyxact — consolidating its student, business, and learning environment surveys onto one platform, cutting data agreements from three to one, and bringing the work fully in-house. The case shows how a single administrative employee, without prior survey experience, reduced costs and complexity while maintaining response quality.
How RUSinfo automated its reporting with one API integration
RUSinfo, Norway's national guidance service on drugs and alcohol, eliminated hundreds of hours of manual data work by connecting its AI, Hans, directly to the Surveyxact API — turning a slow, error-prone reporting process into an automated workflow requiring only a quick quality check. The case shows how an API integration can transform fragile manual reporting into one of the most efficient data-collection setups in the Nordics, without changing a single survey.
How Jyske Bank uses NPS as a listening tool, not a target
Jyske Bank runs a continuous NPS programme automated end-to-end through the Surveyxact REST API — giving every department and advisor direct visibility into the customer feedback driving loyalty, and near-real-time tracking of follow-up actions. The case shows how the bank treats NPS not as a number to chase, but as the readout from an ongoing set of customer conversations acted on advisor by advisor, branch by branch.
How Jyske Bank hit 83% response on its employee carbon survey
Jyske Bank surveyed 4,000 employees on commuting habits and carbon emissions — achieving an 83% response rate — producing both the documentation needed for its sustainability report and a moment of employee awareness about personal carbon footprints. The case shows how a short, well-timed survey with a clear purpose can turn compliance-driven measurement into something employees actually want to participate in.
How a Simple API Integration Saves Viden Djurs 250 Hours a Year
Viden Djurs, a Danish vocational education provider running 400+ courses a year, eliminated the administrative burden of its course evaluations by connecting its learning system, Microsoft, and Surveyxact through a simple API integration — saving 250 hours annually and lifting evaluation success rates to 99.81%. The case shows how straightforward system integration can turn a heavily manual process into an automated, reliable workflow that virtually any organisation can replicate.
How Stevns Municipality built a green-transition mandate by surveying 4,000 citizens
Stevns Municipality surveyed 4,000 citizens on wind and solar energy — finding 71% positive toward offshore wind, 65% toward solar, and 49% toward onshore wind…Stevns Municipality surveyed 4,000 citizens on wind and solar energy — finding 71% positive toward offshore wind, 65% toward solar, and 49% toward onshore wind — turning a politically sensitive climate decision into a transparent, data-driven process with a real democratic mandate.
