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  2. SurveyXact product features

SurveyXact product features

Overview of SurveyXact

Flexible, web-based software

  • 100 % web-based system – no local software installations or hardware costs
  • 24/7 online access to all parts of the system
  • Automatic updates and improvements to the system

User interface

  • Intuitive and user-friendly interface based on Google Material Design
  • The user is ready to go after just one click
  • Access to all functions via a central control panel and a few pages
  • The interface is customised to each user type
  • Quick overview of all sub-organisations, users and surveys in your organisation
  • Option to search all lists found in SurveyXact, including organisations, surveys, users and respondents
  • Clear presentation of search results with the help of emphasis of search results

Courses and end-user documentation

  • Customised and standard courses
  • Wide range of free courses
  • Easy-to-use user manual with examples and setp-by-step instructions, in Danish and English
  • User support
  • Ongoing release of documentation following updates
  • SurveyXpert newsletter distributed 1 to 3 times a year

Languages

  • SurveyXact's use interface is available in Danish, Norwegian, Swedish, German and English
  • Dynamic switch between languages in SurveyXact's user interface
  • Option to create questionnaires and emails in an infinite number of languages
  • Option to import respondents' details in other alphabets, including double-byte characters (e.g. Asian, Arabic)
  • Option to import other language versions
  • Testing of surveys in multiple languages
  • Dissemination of emails and surveys in respondents' own languages
  • Dynamic language selection for respondents when responding to a survey
  • Presentation of analyses in different languages

Security

  • SurveyXact's servers are situated in a professional operating environment under constant monitoring
  • All data in SurveyXact are subject to various security measures to prevent loss of data
  • SurveyXact is subject to a series of automatic monitoring procedures, including logging
  • All access to SurveyXact is protected by access control with enhanced user log-in functionality
  • Encrypted data traffic - you decide whether data traffic between respondents and server should be encrypted
  • Anonymous surveys - option to create 100 % anonymous surveys, where a respondents answers cannot be connected to any identifying background information.

Questionnaires

Working with surveys

  • Easy creation of background database with information about respondents
  • Start with one of the many standard templates (including questionnaires, layout/graphics, email templates and analysis reports)
  • Use previously completed surveys
  • Create a new survey from scratch
  • Move surveys between sub-organisations
  • Copy, rename and reuse surveys
  • Specify completion criteria and session timeout values for each survey
  • Simple creation of surveys in various languages

Designing questionnaires

  • Use guidelines to create questions in Smart Designer easily and simply
  • More advanced options for creating questionnaires in Avanced Designer
  • Time-saving editing options for all question features: drag&drop, cut&paste, copy&paste, search&replace
  • Options to insert headings, explanations, etc.
  • Customise the header and first and last pages with own text, logo, etc. 
  • Option to create background questionnaire (background database)
  • Choose between horizontal, vertical and dropdown display of response categories
  • Copy entire questionnaires
  • Create questionnaires in several languages
  • Manage response flow using validations, activations/skip logic and references
  • Save questions in library for later use
  • Copy questions and response categories from one questionnaire to another
  • Insert links to other websites in the questionnaires
  • Insert links to video clips
  • Option to create "speaking" questionnaires where text is read aloud
  • Ongoing testing of questionnaires to ensure they serve their purpose
  • Insert link to print and enable the respondent to print his/her response(s)
  • Print blank and completed questionnaires
  • Automatic creation of questionnaires from text file (e.g. from a word processor or email)
  • Customise the basic questionnaire layout – choose a nice design theme, select navigation settings or use custom CSS style sheets to make the questionnaires look attractive
  • All questionnaires are automatically optimised for display on a PC, smartphone or tablet
  • Export questionnaires for further editing in MS Word

Types of questions

  • Choose between all common types of questions: single choice, multiple choice, numerical, ranking, text boxes, comment boxes and multidimensional questions (batteries)
  • Option to choose own variable names

Response options

  • Open and closed response options
  • Insert smileys
  • Option to choose own label values
  • Save own response categories in library for later use

Response flow management

  • Easy response flow management
  • Validations (required information, numbers, sum, prioritisations, etc.)
  • Validations for choice, text and comment questions
  • Skip logic/activation of specific elements (page, question, row, column, text box, response options, etc.)
  • Skip logic/activation based on known background information
  • Randomisation of sub-questions and response categories
  • Ability to turn off randomisation on any number of potential response options for categorical questions and sub-questions in batteries
  • Use of predefined functions (e.g. sum, average, count, checkdepend, countchecked and countEQ)
  • Use of references to previous responses, i.e. merging answers to open questions with later questions

Respondents

Creating respondents

  • Create respondents manually
  • Create respondents via import (CSV/Excel file), via user-friendly import template
  • Reuse respondents from previous surveys
  • Allows for selection of respondents from panel survey in SurveyXact
  • Self-creation (respondent creates his/her own profile by clicking on a link)
  • Allows for anonymous responses at various different levels

Special functions for respondents

  • Specify whether a respondent can change his/her answer post completion
  • Insert a link to a website to which the respondent is forwarded after completing the questionnaire
  • Ability to ensure that the respondent cannot complete the questionnaire without having answered all the questions
  • Ensure that the respondent is offered support while responding
  • Control what constitutes a complete answer
  • Detailed overview of respondents that allows for viewing, editing, sorting, selection and searching of all information on respondents

Distribution

Distribution of questionnaires

  • Automatic and semi-automatic selection of respondents for distribution (via filtering)
  • Automatic scheduling and distribution of original email and reminder email(s) at precise times via the survey time schedule
  • Automatic completion of data collection at precise times via the survey time schedule
  • Notification of upcoming surveys/interviews via email
  • Targeted distribution based on respondents' background information (e.g. language, age, gender)
  • Distribution via email
  • Distribution via hard copy
  • Distribution via website/intranet (self-creation via link or as a pop-up survey)
  • Distribution via website/intranet (self-creation using QR codes)
  • Distribution via SMS
  • Export for distribution via digital mail
  • Download image of QR code in various sizes (for self-creation using QR code)
  • Option of one or more pre-completed background variables when self-creating via link 
  • Telephone interview (CATI)
  • Ability to combine the different distribution options
  • Define and send out emails with a link to the questionnaire
  • Ability to merge known respondent details (name, position, department, etc.) into the email and insert images, format text, etc. in the email
  • Mail-merge (e.g. insert addresses from an Excel file into a letter in Word)
  • Option to create 100 % anonymous surveys that prevent any potential identification of individual responses

Data collection

  • Automatic or manual collection of data
  • All emails retuned during a survey can be accessed directly in the system (e.g. bounces, auto-responses and resonses from respondents)
  • Comprehensive management of returned mail through advanced returned mail system in SurveyXact
  • Updating of email address and reseding of distribution email in connection with returned mail
  • Removal of respondents based on bounced emails
  • Forwarding of selected or all bounced emails to the person in charge of the survey or to a specified email address
  • Print responses
  • Import responses from previous survey
  • Edit background information and individual responses
  • Lock responses to prevent the respondent from changing his/her answer post completion
  • Detailed log for each respondent

Status and follow-up

  • Ongoing status on number or responses
  • Response statistics (drop-off rates, response rates, representativeness) – can be divided into groups within the sample

Analysis

Working with analyses

  • Ongoing analyses and sampling (during data collection)
  • Automatic creation of datasets
  • Direct export of datasets (to MS Excel, SPSS or SAS)
  • Sub-organisations can be assembled in a hierarchy for automatic comparison of results
  • Combine several surveys in one dataset and conduct cross-cutting analyses
  • Perform benchmarking - compare a (sub-)organisation with other organisations based on the same template
  • Many options for working on analysis reports
  • Ability to copy analysis settings between different surveys
  • Option to share access to the analysis using the filter function for data access to provide analysis users with access to specific parts of the data

Types of analysis 

  • Frequency analyses
  • Cross-tabulation displaying percentages
  • Cross-tabulation displaying values
  • Index analyses
  • Average analyses
  • Observation analyses (qualitative)
  • Text analyses

Weighting, uncertainty calculations and calculated variables

  • Use of weighting/weighing/poststratification
  • Use of population size in uncertainty calculations
  • Ability to create calculated variables (open and closed)
  • Analysis of system/questionnaire/background variables
  • Specify whether "Don't know" responses should be included in frequency analyses and cross-tabulations
  • Filter datasets using simple or advanced filters

Display of analyses

  • All analysis features displayed on one screen for quick and easy preparation of analysis reports
  • Live dashboards enabling the filtering of results
  • Work with multiple analyses simultaneously using several analysis tabs
  • Survey results displayed in bar chart, stacked bar chart, table or pie chart 
  • Contemporary graphics and colours on standard graphs
  • A single click provides an overview of the survey results featuring both open and closed questions
  • Option to select preferred colours for all graph types
  • Calculate statistical uncertainties
  • Create dropout rate, representativeness and response rate analyses
  • Flexible creation of analysis reports (choice of questions, type of analysis, type of chart, sequence, etc.)
  • Determine which respondents are to be included in the result of individual analysis elements, using filters
  • Flexible customisation of analysis reports (insert captions and explanatory texts, move items using drag-and-drop, remove selected items, insert page breaks, etc.)
  • Export survey results to MS Excel, MS Word, MS PowerPoint, CSV and PDF for further analysis
  • Publish analysis reports via links and QR codes
  • Publish analysis reports to various recipients from the options in a closed variable
  • Combine reports into groups to make it easy to work with all reports in a group simultaneously
  • Publish all reports in a group at the same time
  • Simultaneously export all reports in a group to MS Excel, MS Word, MS PowerPoint, CSV and PDF
  • Divide a report into sub-reports based on options in a closed variable (e.g. easy preparation of department reports based on a main report)
  • Export raw data and labels directly yo MS Excel, OpenOffice, SAS and SPSS
  • Print textual responses
  • Print individual analysis results
  • View the statistical uncertainty in graphic form or in tables and determine whether sample differences among response options or responses from different groups are statistically significant
  • Categorise all the results (incl. textual responses) via optional variable splitting

Administration

General administration

  • Management of organisations and sub-organisations
  • Management of users and user profiles
  • Organise templates
  • Create sub-organisations with own access to SurveyXact

User administration

  • Create new users
  • Central distribution of passwords
  • Divide users into functions (administrator, survey administrator, advanced analysis user, analysis user, interviewer and data entry user)
  • Change email address of the person in charge of the survey
  • Customise user profile
  • Give a user access to different organisations