SurveyXact product features

Overview of SurveyXact

Flexible, web-based software

100 % web-based system – no local software installations or hardware costs
24/7 online access to all parts of the system
Automatic updates and improvements to the system

User interface

Intuitive and user-friendly interface based on Google Material Design
The user is ready to go after just one click
Access to all functions via a central control panel and a few pages
The interface is customised to each user type
Quick overview of all sub-organisations, users and surveys in your organisation
Option to search all lists found in SurveyXact, including organisations, surveys, users and respondents
Clear presentation of search results with the help of emphasis of search results

Courses and end-user documentation

Customised and standard courses
Wide range of free courses
Easy-to-use user manual with examples and setp-by-step instructions, in Danish and English
User support
Ongoing release of documentation following updates
SurveyXpert newsletter distributed 1 to 3 times a year

Languages

SurveyXact's use interface is available in Danish, Norwegian, Swedish, German and English
Dynamic switch between languages in SurveyXact's user interface
Option to create questionnaires and emails in an infinite number of languages
Option to import respondents' details in other alphabets, including double-byte characters (e.g. Asian, Arabic)
Option to import other language versions
Testing of surveys in multiple languages
Dissemination of emails and surveys in respondents' own languages
Dynamic language selection for respondents when responding to a survey
Presentation of analyses in different languages

Security

SurveyXact's servers are situated in a professional operating environment under constant monitoring
All data in SurveyXact are subject to various security measures to prevent loss of data
SurveyXact is subject to a series of automatic monitoring procedures, including logging
All access to SurveyXact is protected by access control with enhanced user log-in functionality
Encrypted data traffic - you decide whether data traffic between respondents and server should be encrypted
Anonymous surveys - option to create 100 % anonymous surveys, where a respondents answers cannot be connected to any identifying background information.

Questionnaires

Working with surveys

Easy creation of background database with information about respondents
Start with one of the many standard templates (including questionnaires, layout/graphics, email templates and analysis reports)
Use previously completed surveys
Create a new survey from scratch
Move surveys between sub-organisations
Copy, rename and reuse surveys
Specify completion criteria and session timeout values for each survey
Simple creation of surveys in various languages

Designing questionnaires

Use guidelines to create questions in Smart Designer easily and simply
More advanced options for creating questionnaires in Avanced Designer
Time-saving editing options for all question features: drag&drop, cut&paste, copy&paste, search&replace
Options to insert headings, explanations, etc.
Customise the header and first and last pages with own text, logo, etc.
Option to create background questionnaire (background database)
Choose between horizontal, vertical and dropdown display of response categories
Copy entire questionnaires
Create questionnaires in several languages
Manage response flow using validations, activations/skip logic and references
Save questions in library for later use
Copy questions and response categories from one questionnaire to another
Insert links to other websites in the questionnaires
Insert links to video clips
Option to create "speaking" questionnaires where text is read aloud
Ongoing testing of questionnaires to ensure they serve their purpose
Insert link to print and enable the respondent to print his/her response(s)
Print blank and completed questionnaires
Automatic creation of questionnaires from text file (e.g. from a word processor or email)
Customise the basic questionnaire layout – choose a nice design theme, select navigation settings or use custom CSS style sheets to make the questionnaires look attractive
All questionnaires are automatically optimised for display on a PC, smartphone or tablet
Export questionnaires for further editing in MS Word

Types of questions

Choose between all common types of questions: single choice, multiple choice, numerical, ranking, text boxes, comment boxes and multidimensional questions (batteries)
Option to choose own variable names

Response options

Open and closed response options
Insert smileys
Option to choose own label values
Save own response categories in library for later use

Response flow management

Easy response flow management
Validations (required information, numbers, sum, prioritisations, etc.)
Validations for choice, text and comment questions
Skip logic/activation of specific elements (page, question, row, column, text box, response options, etc.)
Skip logic/activation based on known background information
Randomisation of sub-questions and response categories
Ability to turn off randomisation on any number of potential response options for categorical questions and sub-questions in batteries
Use of predefined functions (e.g. sum, average, count, checkdepend, countchecked and countEQ)
Use of references to previous responses, i.e. merging answers to open questions with later questions

Respondents

Creating respondents

Create respondents manually
Create respondents via import (CSV/Excel file), via user-friendly import template
Reuse respondents from previous surveys
Allows for selection of respondents from panel survey in SurveyXact
Self-creation (respondent creates his/her own profile by clicking on a link)
Allows for anonymous responses at various different levels

Special functions for respondents

Specify whether a respondent can change his/her answer post completion
Insert a link to a website to which the respondent is forwarded after completing the questionnaire
Ability to ensure that the respondent cannot complete the questionnaire without having answered all the questions
Ensure that the respondent is offered support while responding
Control what constitutes a complete answer
Detailed overview of respondents that allows for viewing, editing, sorting, selection and searching of all information on respondents

Distribution

Distribution of questionnaires

Automatic and semi-automatic selection of respondents for distribution (via filtering)
Automatic scheduling and distribution of original email and reminder email(s) at precise times via the survey time schedule
Automatic completion of data collection at precise times via the survey time schedule
Notification of upcoming surveys/interviews via email
Targeted distribution based on respondents' background information (e.g. language, age, gender)
Distribution via email
Distribution via hard copy
Distribution via website/intranet (self-creation via link or as a pop-up survey)
Distribution via website/intranet (self-creation using QR codes)
Distribution via SMS
Export for distribution via digital mail
Download image of QR code in various sizes (for self-creation using QR code)
Option of one or more pre-completed background variables when self-creating via link
Telephone interview (CATI)
Ability to combine the different distribution options
Define and send out emails with a link to the questionnaire
Ability to merge known respondent details (name, position, department, etc.) into the email and insert images, format text, etc. in the email
Mail-merge (e.g. insert addresses from an Excel file into a letter in Word)
Option to create 100 % anonymous surveys that prevent any potential identification of individual responses

Data collection

Automatic or manual collection of data
All emails retuned during a survey can be accessed directly in the system (e.g. bounces, auto-responses and resonses from respondents)
Comprehensive management of returned mail through advanced returned mail system in SurveyXact
Updating of email address and reseding of distribution email in connection with returned mail
Removal of respondents based on bounced emails
Forwarding of selected or all bounced emails to the person in charge of the survey or to a specified email address
Print responses
Import responses from previous survey
Edit background information and individual responses
Lock responses to prevent the respondent from changing his/her answer post completion
Detailed log for each respondent

Status and follow-up

Ongoing status on number or responses
Response statistics (drop-off rates, response rates, representativeness) – can be divided into groups within the sample

Analysis

Working with analyses

Ongoing analyses and sampling (during data collection)
Automatic creation of datasets
Direct export of datasets (to MS Excel, SPSS or SAS)
Sub-organisations can be assembled in a hierarchy for automatic comparison of results
Combine several surveys in one dataset and conduct cross-cutting analyses
Perform benchmarking - compare a (sub-)organisation with other organisations based on the same template
Many options for working on analysis reports
Ability to copy analysis settings between different surveys
Option to share access to the analysis using the filter function for data access to provide analysis users with access to specific parts of the data

Types of analysis

Frequency analyses
Cross-tabulation displaying percentages
Cross-tabulation displaying values
Index analyses
Average analyses
Observation analyses (qualitative)
Text analyses

Weighting, uncertainty calculations and calculated variables

Use of weighting/weighing/poststratification
Use of population size in uncertainty calculations
Ability to create calculated variables (open and closed)
Analysis of system/questionnaire/background variables
Specify whether "Don't know" responses should be included in frequency analyses and cross-tabulations
Filter datasets using simple or advanced filters

Display of analyses

All analysis features displayed on one screen for quick and easy preparation of analysis reports
Live dashboards enabling the filtering of results
Work with multiple analyses simultaneously using several analysis tabs
Survey results displayed in bar chart, stacked bar chart, table or pie chart
Contemporary graphics and colours on standard graphs
A single click provides an overview of the survey results featuring both open and closed questions
Option to select preferred colours for all graph types
Calculate statistical uncertainties
Create dropout rate, representativeness and response rate analyses
Flexible creation of analysis reports (choice of questions, type of analysis, type of chart, sequence, etc.)
Determine which respondents are to be included in the result of individual analysis elements, using filters
Flexible customisation of analysis reports (insert captions and explanatory texts, move items using drag-and-drop, remove selected items, insert page breaks, etc.)
Export survey results to MS Excel, MS Word, MS PowerPoint, CSV and PDF for further analysis
Publish analysis reports via links and QR codes
Publish analysis reports to various recipients from the options in a closed variable
Combine reports into groups to make it easy to work with all reports in a group simultaneously
Publish all reports in a group at the same time
Simultaneously export all reports in a group to MS Excel, MS Word, MS PowerPoint, CSV and PDF
Divide a report into sub-reports based on options in a closed variable (e.g. easy preparation of department reports based on a main report)
Export raw data and labels directly yo MS Excel, OpenOffice, SAS and SPSS
Print textual responses
Print individual analysis results
View the statistical uncertainty in graphic form or in tables and determine whether sample differences among response options or responses from different groups are statistically significant
Categorise all the results (incl. textual responses) via optional variable splitting

Administration

General administration

Management of organisations and sub-organisations
Management of users and user profiles
Organise templates
Create sub-organisations with own access to SurveyXact

User administration

Create new users
Central distribution of passwords
Divide users into functions (administrator, survey administrator, advanced analysis user, analysis user, interviewer and data entry user)
Change email address of the person in charge of the survey
Customise user profile
Give a user access to different organisations